Shipping Policy

Last Updated: July 6, 2026

At Sunlata, we are committed to delivering your eco-friendly pooja products safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

• Orders are usually processed within 1–2 business days after order confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festivals, special occasions, or promotional sales, processing may take slightly longer.

2. Shipping Time

Estimated delivery times are:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, festivals, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your order.
• Any free shipping offers will be clearly mentioned on our website.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available). You can use this tracking number to monitor your shipment's progress.

5. Delivery

Please ensure that the shipping address, contact number, and recipient details provided during checkout are accurate.

If delivery cannot be completed due to an incorrect address, unavailable recipient, or failed delivery attempts by the courier, additional shipping charges may apply for re-dispatch.

6. Damaged or Incorrect Orders

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your Order Number
• Clear photographs or a short video of the product
• Photographs of the outer packaging (if damaged)

After verification, we will provide an appropriate resolution in accordance with our Return & Exchange Policy.

7. Delays Beyond Our Control

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

• Natural disasters
• Extreme weather conditions
• Public holidays and festivals
• Transport disruptions
• Courier service delays
• Government restrictions

Sunlata is not liable for delays caused by such events, but we will do our best to keep you informed about your shipment.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Sunlata Customer Care

Email: sunlatacare@gmail.com

Phone/WhatsApp: +91 9311546079